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What Is Packet Loss?

Packet loss is the share of data packets that are sent but never reach their destination, given as a percentage. Even a few percent makes downloads slower, video calls choppy and web requests time out.

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how it works

How packet loss happens

Data crosses the internet in small packets, and any hop can drop one: a congested router with a full queue, a noisy Wi-Fi link, a damaged cable or an overloaded device. TCP notices the gap and retransmits, so web pages still arrive complete but more slowly, because TCP also cuts its sending rate when it sees loss. Real-time traffic over UDP, such as calls and games, usually cannot wait for a resend, so the loss shows up as glitches.

As a rough rule of thumb, under 1% is fine for most work, 1% to 2.5% starts to hurt calls and games, and anything higher makes even browsing and scraping unreliable.

Packet loss: key points
  • Wi-Fi interference and weak signal on the first hop, the most common cause at home.
  • Congestion at peak hours on your ISP or along the route.
  • Faulty cables, ports or router firmware.
  • Overloaded servers or proxies dropping connections under load.
try it

Check for packet loss

ping reports loss over a run of probes. mtr (or pathping on Windows) shows loss at each hop. Loss that appears at one middle hop but not at the hops after it is usually that router deprioritising ping replies, not real loss.

Loss over 100 probes, then per hopShell
ping -c 100 example.com
# 100 packets transmitted, 99 received, 1% packet loss

mtr --report --report-cycles 100 example.com

# Windows
pathping example.com
why it matters

Why packet loss matters for proxy users

Through a proxy there are two paths that can lose packets: yours to the proxy and the proxy's to the website. Loss on either looks the same from your code: slow responses, connection resets and timeouts. Test your own line first, without the proxy, on a wired connection if you can. If your line is clean and errors persist, compare exits: residential and mobile exits ride on consumer connections and vary, while static ISP proxies sit on data-centre networks.

CleanProxies static ISP proxies are dedicated IPs hosted in US data centres, with unlimited bandwidth. Set sensible timeouts and retries in your client whichever proxy you use.

Static ISP proxies from $0.75/IP

The CleanProxies proxy that fits best here, with a $4.99 trial to test it first.

Dedicated IPs on US carrier ASNs with unlimited bandwidth and threads, never shared.

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Guides from the blog

Setup guides and best practices from the CleanProxies blog.

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Related terms

Terms that come up alongside Packet loss.

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Packet loss FAQs

Straight answers about Packet loss.

Ideally 0%. Under 1% is generally fine; from 1% to 2.5% calls and games start to suffer; above that, browsing and data collection become unreliable.

Got more questions?All FAQs